Patient Care Advocate

Renova PCA is seeking qualified and motivated Patient Care Advocates (PCAs) for its new headquarters in Nashville, Tennessee. In this critical role, PCAs work directly with both physicians and patients, building an ongoing relationship and serving as a bridge between the two to ensure patients understand their discharge plan and have access to the resources they need to follow it. You’ll address any unmet needs, misunderstandings, questions and concerns surrounding patient instructions and treatment plans.

You will communicate through our client’s Electronic Medical Record system to operate as a seamless extension of their staff. Renova PCA’s tools to provide TCM and CCM compliant services for physicians and hospitals greatly improving patient outcomes and communications while reducing readmissions.

Key responsibilities for the positions include:

  • Review the patient’s post-discharge plan before contacting patient
  • Place outbound phone calls to post-discharge patients, explaining to them what services are provided with Renova PCA
  • Explain to patient the role of the Patient Care Advocate in their post-discharge transitional care
  • Ask patient a series of questions regarding their hospital discharge to ensure they are complying with all discharge instructions
  • Provide patient with assistance on reconciliation of all medications they may be currently on or medications they were prescribed during their hospital stay
  • If patient needs any additional Durable Medical Equipment (DME) after their stay, assist in any Prior Authorizations and finding financial assistance for DME if insurance does not cover the cost
  • Ensure that patients have scheduled their follow-up appointments with their Primary Care Physician of Specialist and if transportation is needed, PCA’s will also help in the coordination of transportation for the patient
  • Assist patients with admission to an Acute Care Facility if this is part of their post-discharge treatment plan
  • Follow-up with patients near the 30-day period to make sure they were not readmitted to the hospital and to ensure they have received all of the post-discharge support from their care partners
  • Adhere to HIPAA confidentiality policy to protect patient’s medical information
  • Maintain patient care database by entering new information as it becomes available

Qualifications & Requirements:

  • Medical Assistant Certification (CMA) or equivalent
  • 3 years minimum experience in customer service
  • High School Diploma or GED
  • Familiarity with clinical, medical and insurance terms
  • Strong communications skills
  • Critical and creative thinking skills
  • Ability to work independently
  • Proficiency in MS Word, MS Excel, MS Outlook
  • Typing skills

Other – Compensation, Benefits, Work Hours:

  • Competitive salary with medical benefits including dental and vision
  • Work hours are from 8am-5pm Monday-Friday

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